True to our reputation for professionalism and thoroughness, the entire clinic has made it a priority to mobilize itself since the beginning of the COVID-19 pandemic to make changes to our clinic based on safety protocols. These measures comply with government guidelines.
Before your next visit, we would like to inform you of a few changes we have made to our procedures to protect your health and safety. After each appointment, we clean, disinfect and sterilize the treatment rooms, instruments and all surfaces. Rest assured: we care about your health!
The day before your appointment, a member of the team will contact you to carry out a “pre-screening” process to determine if you have any potential COVID-19 symptoms. It is very important to answer the questions honestly, for everyone’s safety, including your own.
At the entrance you will find a “patient protection station” that includes sanitizer and a mask dispenser. Here, you can disinfect your hands and put on a mask. Our on-site staff and your dentist also wear personal protective equipment that respects the highest standards in order to ensure an aseptic work environment and mitigate the spread of infection.
Upon your arrival, we ask that you wait in your vehicle or outside the office. You will receive a text message or a phone call as soon as the team is ready for your appointment.
People accompanying patients must remain outside the clinic, except for those visiting our clinic with a child, an elderly person or a person with physical limitations—under certain conditions.
Important: When you book an appointment, please let us know if someone will be accompanying you or if you will be accompanying someone in order to get further instructions.
Our waiting room capacity is now limited, with a minimum number of chairs kept at a distance of 2 meters (6 feet) apart. Note that Plexiglas barriers and “Stand Here” floor stickers have been placed around the reception area to encourage physical distancing.
Rest assured that any member of our team experiencing flu-like symptoms, whatever they may be, will automatically be placed in mandatory quarantine. The clinic will keep you updated on any changes to protocols recommended by public health authorities.